Strategic Account Director

THE OPPORTUNITY

Join a rapidly scaling AI company transforming how global brands engage with their customers. Working with some of the world's most recognisable enterprises, the business is building next-generation AI solutions that are redefining customer experience across multiple channels. This is a chance to join during a high-growth phase and play a key role in expanding strategic enterprise relationships.

THE ROLE

• Identify, develop, and close new strategic enterprise accounts with large global organisations.

• Build trusted relationships with senior stakeholders across customer experience, operations, product, and executive leadership teams.

• Create and execute account strategies that drive revenue growth and long-term partnerships.

• Work closely with founders, engineering, and customer-facing teams to deliver tailored solutions that meet complex business needs.

• Manage pipeline, forecasting, and deal progression while contributing market insights to leadership and product teams.

• Travel as required to support customer engagements and strategic opportunities.

WHAT YOU'LL BRING

• 7+ years of enterprise or strategic sales experience within SaaS or technology environments.

• Demonstrated success winning and expanding large, complex enterprise accounts.

• Strong executive presence with experience engaging senior decision-makers and C-suite stakeholders.

• Consultative, value-led sales approach with excellent commercial and negotiation skills.

• Ability to operate autonomously in a fast-paced, high-growth business.

• Experience coordinating multiple internal and external stakeholders throughout complex sales cycles.

• Previous experience selling AI, automation, customer support, or customer experience technology is highly desirable.

THE PACKAGE

• Competitive base salary

• Uncapped commission structure with strong earning potential

• Equity participation

• Medical, dental, and vision coverage

• Life assurance and disability benefits

• Pension scheme

• Enhanced parental leave

• Fertility and family support benefits

• Monthly wellness allowance

• Daily office lunches and snacks

• Flexible holiday policy

• High-performance, collaborative office culture

THE PROCESS

• Introduction call with Talent Team

• Hiring Manager interview

• Strategic sales and stakeholder assessment

• Final interviews with senior leadership

Typically a 4-stage process completed within 2-3 weeks.