IT Field Service Engineer
London & South East / Field-Based · Up to £40,000 + Vehicle + Bonus
THE OPPORTUNITY
Join a growing technology services provider supporting enterprise customers across a wide range of infrastructure environments. This role offers hands-on exposure to leading hardware vendors, ongoing technical training, and the opportunity to develop specialist expertise within a well-established engineering team.
THE ROLE
Deliver on-site maintenance, troubleshooting, and break-fix support for enterprise IT infrastructure.
Diagnose and resolve issues across servers, storage, networking, and telephony systems.
Complete hardware installations, upgrades, and infrastructure deployments at customer locations.
Manage technical incidents through to resolution while maintaining agreed service levels.
Support project-based work alongside day-to-day operational engineering activities.
Participate in an emergency call-out rota and provide occasional out-of-hours support when required.
WHAT YOU'LL BRING
Experience supporting enterprise IT hardware, servers, storage, networking, or voice systems.
Strong fault-finding, troubleshooting, and diagnostic skills.
Previous experience working in a field-based or customer-facing technical support role.
Ability to work independently and manage multiple customer sites.
Excellent communication and customer service skills.
Full UK driving licence.
Exposure to technologies from vendors such as Cisco, Dell, HPE, Fortinet, or Oracle would be beneficial.
Relevant certifications including CCNA, CompTIA, or similar are advantageous.
THE PACKAGE
Up to £40,000 base salary
Annual performance bonus
Company vehicle
Private healthcare
Life assurance
Pension scheme
Manufacturer-led training and certifications
Career progression opportunities
Exposure to a broad range of enterprise technologies and vendors
THE PROCESS
Initial screening call
Technical interview
Final interview with engineering leadership
Typically a 2-3 stage interview process completed within 1-3 weeks.